jya88 Privacy Policy — How We Handle Your Data

1 Introduction

jya88 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players who use the jya88 online gaming platform at https://jya88.org. This Privacy Policy ("Policy") describes how jya88 collects, processes, stores, and shares personal data in connection with the operation of our platform and the provision of our services to players based in Bangladesh and elsewhere.

This Policy applies to all personal data collected through the jya88 website, any mobile interface, customer support channels, and promotional communications. By registering an account or using any service on jya88, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not create an account or use the jya88 platform.

2 Information We Collect

jya88 collects personal data that you provide directly, data generated through your use of the platform, and certain technical data collected automatically. The categories of personal data we collect are described below.

3 How We Use Your Information

jya88 processes personal data only for specific, legitimate purposes directly related to the operation of the platform and the delivery of services to players. We do not sell personal data to third parties for marketing purposes. The specific purposes for which we use your data are listed below.

• Account creation, verification, and ongoing account management, including KYC identity verification required to process withdrawals and comply with anti-money-laundering obligations.
• Processing deposits and withdrawals in BDT via supported payment methods including bKash, Nagad, Rocket, and Upay, and maintaining accurate financial records of all transactions on your account.
• Providing, maintaining, and improving the jya88 platform, including diagnosing technical issues, optimising game performance, and ensuring that the platform functions correctly on Bangladesh mobile networks and devices.
• Fraud detection and prevention, security monitoring, and investigation of suspected prohibited activities including bonus abuse, multiple account creation, and money laundering.
• Delivering responsible gaming tools and services, including monitoring for patterns of play that may indicate problematic gambling behaviour, and facilitating self-exclusion and deposit limit requests.
• Sending service-related communications such as account notifications, transaction confirmations, security alerts, and updates to these Terms or this Privacy Policy. We may also send promotional offers where you have not opted out of such communications.

4 Legal Basis for Processing

jya88 processes personal data on one or more of the following legal grounds, depending on the specific processing activity and the applicable law.

• Contractual necessity: Processing required to create and manage your player account, process payments, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable law, including anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and any direction from competent authorities.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing (for example, for certain promotional communications), you have the right to withdraw that consent at any time by contacting [email protected].

5 Sharing Your Information

jya88 does not sell personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment processors and financial service providers: We share transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to facilitate the processing of your deposits and withdrawals.
• Technology and platform service providers: We work with a limited number of trusted third-party technology vendors (for example, game providers such as Pragmatic Play, Evolution Gaming, and Spribe) who process certain data on our behalf under strict data processing agreements.
• Law enforcement and regulatory authorities: We will disclose personal data to competent authorities where required by law, court order, or lawful direction. This includes disclosures required under anti-money-laundering regulations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jya88's business, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.

6 Payment Data & KYC Verification

jya88 processes financial transaction data in BDT to manage player account balances, facilitate deposits and withdrawals, and maintain accurate records for accounting and regulatory compliance purposes. All financial data is stored securely using industry-standard encryption. jya88 does not store sensitive payment credentials such as full card numbers, CVV codes, or mobile banking PINs — these are handled exclusively by your payment provider using their own secure systems.

KYC (Know Your Customer) identity verification may be required before jya88 processes a withdrawal request or where the total value of a player's deposits or transactions triggers our internal verification thresholds. KYC documents submitted by players (such as national ID card images or passport scans) are processed securely and retained only for as long as required by applicable law or our internal record-keeping obligations. Players are advised to complete KYC verification proactively to avoid delays when requesting withdrawals.

7 Cookies & Tracking Technologies

jya88 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and monitor platform performance. Cookies are small text files stored on your device. The types of cookies we use are described below.

• Essential cookies: Strictly necessary for the platform to function. These include your session authentication cookie, security tokens, and load-balancing cookies. They cannot be disabled without preventing the platform from working.
• Functional cookies: Used to remember your platform preferences such as language selection, and to enable features such as game history and recent activity summaries.
• Analytics cookies: Used to understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter errors. This data is used in aggregate and anonymised form to improve the platform.

Most modern mobile browsers allow you to manage cookie preferences through browser settings. Disabling essential cookies will prevent you from logging in to jya88. Disabling analytics or functional cookies may affect your experience but will not prevent basic platform access.

8 Data Retention

jya88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The specific retention periods we apply are as follows: active player account data is retained for the lifetime of the account; transaction records and KYC documents are retained for a minimum of five years following account closure, in accordance with standard anti-money-laundering record-keeping requirements; device and technical logs are retained for up to 12 months.

Upon account closure, jya88 will retain the minimum data required by applicable law and then securely delete or anonymise remaining personal data. Players who wish to enquire about the specific retention period applicable to their data may contact [email protected].

9 Data Security

jya88 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the jya88 platform, encrypted storage of sensitive data at rest, access controls restricting internal data access to authorised personnel only, and regular security reviews of our technical infrastructure.

While jya88 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident affecting your personal data, jya88 will notify affected players in accordance with applicable legal requirements. If you suspect any unauthorised access to your jya88 account, please contact [email protected] immediately.

10 Your Privacy Rights

As a player on jya88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a description of your request. We will respond within a reasonable timeframe.

Please note that certain rights may be limited where jya88 is required to retain or process your data under applicable law — for example, KYC records and transaction logs required to be kept under anti-money-laundering regulations cannot be erased on request during the mandatory retention period.

11 Children & Minors

The jya88 platform is strictly restricted to individuals aged 21 years and above. jya88 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will immediately close the account, forfeit any associated balance, and securely delete the personal data collected from that individual, except where retention is required by applicable law. If you believe that a person under 21 has registered an account on jya88, please contact [email protected] immediately.

12 Third-Party Links & Services

The jya88 platform may contain references to or integrations with third-party services, including game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, and payment providers such as bKash, Nagad, and Rocket. These third parties operate under their own privacy policies, which are entirely independent of this Policy. jya88 is not responsible for the privacy practices of any third-party service provider. Players are advised to review the privacy policies of their payment provider and any other third-party service they use in connection with jya88.

13 Changes to This Privacy Policy

jya88 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made, jya88 will endeavour to notify active players via the platform or by message to the mobile number registered on their account. The updated Policy will be published at https://jya88.org/privacy-policy and will display the date of the most recent revision at the top of the page.

Continued use of the jya88 platform following publication of an updated Privacy Policy constitutes acceptance of the revised Policy. It is your responsibility to review this Policy periodically. If you do not agree with an amendment to this Policy, you should cease using the platform and may request account closure by contacting [email protected].

14 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights described in Section 10, or wish to submit a data-related complaint or request, please contact the jya88 data support team. We aim to acknowledge all data requests within 5 business days and to resolve them within a reasonable timeframe. All communications regarding data and privacy should be directed to our support email.

Support email: [email protected]